Measure and analyze the effectiveness of your incident response mechanism with KPIs and metrics.
What You Will Learn:
LO1: Student can articulate key incident response concepts, phases, and terminologies (Introduction to Incident Response)
LO2: Student can articulate key concepts of risk models including vulnerabilities, threats, impact as well as risk mitigation strategies such as preventive, detective, and responsive controls. (Introduction to Risk)
LO3: Student can articulate key concepts of metrics programs such as key performance indicators, key risk indicators, operational capacity measurements, effectiveness measurements, and efficiency measurements. (Introduction to Metrics)
LO4: Student can define, calculate, and strategically assess Incident Report Time, Mean Time to Detection, and False Positive Rate (Detection and Identification Phase Metrics)
LO5: Student can define, calculate, and strategically assess Mean Time to Acknowledge, Dwell Time, and Decision Time metrics (Response Phase Metrics)
LO6: Student can define, calculate, and strategically assess Mean Time to Containment, Mean Time to Remediate and Escalation Rate (Containment and Remediation Phase Metrics)
LO7: Student can define and calculate Mean Time Between Failure and Uptime/System Availability metrics (Incident Recovery Phase Metrics)
LO8: Student can define, calculate, and strategically assess Cost of Incident, SLA Compliance, and Incidents Over Time (Post-Incident Analysis Phase Metrics)
LO9: Student can create a detailed incident response performance report to communicate the effectiveness of incident response mechanisms. (Report Creation and Communication)
